Best Practices for Successful Freight Delivery
Choosing the right Company to ship your freight with should always be about the quality of service you expect. The fact that we have been in business for 10 years tells you we have had a lot of practice in shipping and receiving and once your order is placed with us, you know it is going to be in good hands. Here are a few simple things you can do to assist us in making sure your shipment arrives on time, in the correct location and in the best condition.
Ensuring your freight gets to you.
- Calling in your order early in the day -This is very helpful for us to arrange for a pickup. One customer scrambling to get in a shipment last minute can possibly result in multiple other shipments being delayed.
- Collecting specific information- Collecting detailed shipment information really covers a lot of things. It helps us decide the type of equipment needed, when it’s going to be ready for pickup, and who we need to talk to at the shipping office. Knowing who to call if and when we need to confirm details about shipments also helps us be more efficient.
- Knowing your expectations- If you need a shipment delivered by 6:00 AM, it’s helpful for us to know that. Take the time to share the detailed information so we can meet and exceed the expectations.
A good percentage of service failures are the result of missing information and details that could have ensured perfect delivery. Even though it takes a few minutes to answer the same questions every time you call, having your shipment delivered to the right destination at the right time with the right equipment is totally worth it!